Refund policy

DESERTNOVA RETURN & REFUND POLICY - UAE

1. ELIGIBILITY FOR RETURNS

We offer a 7-day return policy for all orders delivered within the United Arab Emirates. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. RETURN TIMEFRAME

You have 7 calendar days from the date of delivery to request a return. After 7 days, unfortunately, we cannot offer you a refund or exchange.

3. HOW TO INITIATE A RETURN

To start a return, please contact us via WhatsApp at +92 349 3170229 or email support@desertnova.shop with your order number and reason for return. For Cash on Delivery (COD) orders, an unboxing video is required to process return claims.

4. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery. We will arrange a free return pickup and provide a full refund or replacement at no additional cost. Photo/video proof is required.

5. NON-RETURNABLE ITEMS

For hygiene reasons, certain products such as personal care items, intimate apparel, and opened cosmetics cannot be returned.

6. REFUND PROCESS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method. For COD orders, refunds will be processed via bank transfer.

7. RETURN SHIPPING

We provide free return pickup across the UAE for all eligible returns. You will not be charged any return shipping fees.

8. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +92 349 3170229.

9. CANCELLATIONS

Orders can be cancelled within 2 hours of placement for a full refund. After dispatch, cancellation is not possible and the standard return policy will apply.

For any questions regarding returns, please contact our customer support team via WhatsApp: +92 349 3170229

DesertNova Team